Support
Questions, bug reports and requests about ACE SURVIVOR are welcome by email.
Get in touch
ACE SURVIVOR is made by one developer, so a reply can take a few days. For bug reports, the details below make the investigation much faster.
Send an emailyohamta@gmail.com
Please include
- Your device (for example iPhone 16 Pro)
- Your iOS version
- The app version (shown on the App Store page)
- What screen you were on and what you did, with a screenshot if possible
What can I play for free?
Earth Orbit and the Asteroid Belt are free with every feature, as often as you like. Mars, Jupiter, the Sun and Endless open with the one-time in-app purchase "Main Campaign". There are no ads, no gacha and no subscriptions.
How do I restore my purchase?
Purchases made with your Apple ID usually come back on their own. If they don't, tap "MAIN CAMPAIGN" at the top left of the title screen (or any locked stage) and press "RESTORE PURCHASES". You need to be signed in with the Apple ID you bought it with.
Can I play on another device?
Yes. With the same Apple ID, the Main Campaign is available on your iPhone and your iPad. Save data stays on each device and is not shared between them.
How do I play?
Drag anywhere on the screen to move; your weapons fire on their own. Each level-up deals three cards: pick a new weapon, a passive, or a level for one you carry. A weapon at its top level evolves when you also carry its matching passive.
Where is my save data kept?
On your device only, saved automatically. It is not sent to any server. Deleting the app deletes the save data with it.
Does it work offline?
Yes. Playing needs no connection. Only buying or restoring the Main Campaign talks to the App Store.
How do I share a clip?
After a run, press "SHARE CLIP" on the results screen. The app cuts the best few seconds of the run into a video and opens the share sheet, where you can send it or save it to Photos.
How do I change the language?
The app follows your iOS language setting. It supports English, Japanese, German, French, Spanish, Portuguese (Brazil), Italian, Korean, Simplified Chinese and Traditional Chinese.
I want a refund
Refunds for App Store purchases are handled by Apple. You can request one at https://reportaproblem.apple.com